- Shipping & Returns
Shipping & Returns
We must be notified about returns within three (3) business days of delivery.
You must notify us through the Contact Us page to receive an RMA number that you must include with your return. All returns received without an RMA number will be returned to the customer without a refund.
We will give return instructions along with an RMA number once the return has been approved.
There is a 20% restock fee for all returns unless the items are defective or damaged.
We do not issue call tags for returns. You must make shipping arrangements to return the merchandise. Please use a service that has tracking or delivery confirmation. We are not responsible for returns lost in transit.
All returns and shortages will be credited to your account for future orders.
All available credit will be shown in "My Account" or at your checkout page.
In line with other importers in our industry, we reserve the right to discontinue business with anyone we deem to be abusing or overusing returns. If you have a question about an item, contact us before purchasing and returning items that were not as you expected.
All orders will be shipped via UPS or USPS. Individual tracking numbers will be emailed to the customer once the order is ready to be shipped.
Free shipping is only available to the continental US.
Unfortunately, we can not ship to PO Boxes at this time.